QUARTZ Var. EISENKIESEL on HEMATITE

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Inevitably, sometimes things don't go as expected. Whether the specimen is damaged in transit or the identity is incorrect, we are aware that this can result in the return of a specimen.If your specimen is damaged during shipping, it is vitally important to take a photo of the packaging and specimen in situ. By recording this, we get an idea of the nature and possible reason behind the damage and will be able to process the return much faster.If you discover that the mineral species has been misidentified, we require details of the method of identification in order to understand why you believe this to be the case. If the identity is in question but no formal analysis has been attempted, Crystal Classics will assess the situation on a case-by-case basis. In some instances, this may mean the specimen is sent for analysis to determine the identity.In any scenario where a specimen is analysed and the species in question is not present on the specimen, we will provide a full refund.If you feel that the specimen was misrepresented in any way, please ensure you make contact with us within the 30 day grace period for resolution.In all instances, please ensure that you call or e-mail us immediately, prior to the return of a specimen to Crystal Classics, so that we can advise regarding the returns procedure. Failure to contact us prior to the return of a specimen may lead to the rejection of your return.Shipping costs of all returns are to be covered by the customer, unless the specimen was damaged in transit or if the identity is incorrect.