Refund policy

All customers are entitled to a 30 calendar day grace period from receipt of the purchase, for you to view the specimen(s) in real life and decide if you wish to keep the specimen(s).

If you are in anyway unhappy with your purchase and wish to return the specimen, please follow the steps below:

  1. Please contact Crystal Classics immediately (and within the 30 days grace period from the receipt of your purchase) in writing, including via email, of your intent to return the item. You are also welcome to contact us by telephone, but we will require written confirmation to follow.
  2. PLEASE NOTE THAT IF WE DO NOT RECEIVE WRITTEN NOTIFICATION OF YOUR INTENTION TO RETURN THE SPECIMEN WITHIN THE 30 DAY GRACE PERIOD, WE WILL BE UNABLE TO ACCEPT THE RETURN.
  3. Return the specimen to us in its original condition following the instructions below. The specimen must arrive at Crystal Classics' USA address within 7 calendar days of notifying us of its return. This means you must post the item to us immediately upon notification of return.
  4. International customers wishing to return specimens may have a longer period allowed for postage depending on their location. This will be decided upon the notification of intent to return.
  5. Carefully wrap the specimen(s) individually using the original packing material, and include any labels or documentation. There should be at least 2cm of padding around each item, and each item should be placed in its original specimen box.
  6. Place the specimen boxes (with wrapped specimens enclosed) in the postage box, or a new box if the original box was in any way damaged during transit, with at least 4cm of padding between the specimen boxes and the sides of the postage box. Bubblewrap or scrunched newspaper are the best to use as padding. There should be no possible movement within the box once packed.
  7. Please insure the package for the full value of the specimen(s) being returned; as you are responsible for the full value of the items should they be lost or damaged during return transit.
  8. PLEASE PRINT ON THE CUSTOMS DECLARATION FORM THAT YOU ARE RETURNING THE SPECIMEN TO ITS ORIGINAL OWNER, in order for us to avoid unnecessary delays in receiving the return specimen, and customs fees.
  9. Ship the box to: CRYSTAL CLASSICS, 465 W St Marys Rd, Tucson AZ 85701 USA

Please note that you are responsible for all postage costs related to the return of a specimen to Crystal Classics.

All monies paid for the specimens, including the initial cost of postage and packaging will be refunded within 30 days of the notice of cancellation upon receipt of the returned specimen on time, and in good condition.

ITEM WAS RECEIVED IN A DAMAGED CONDITION

If you received your specimen and it was damaged in transit or for other discrepancies please contact us within 24 hours via phone +1 520 542-3130 or email at info@crystalclassics.com. We will then be able to come to an arrangement with you for either:

  • the return of the item and a full refund;
  • return of the item and a similar item to be sent to you as a replacement;
  • or a discount on the damaged item if you wish to keep it.

Please note that we will need to see photographic and video evidence of the damaged specimen and the box. Please email the photographs to info@crystalclassics.com

If you are returning the item please return all pieces of damaged or broken specimen with any labels and documentation, and the original packaging. Follow the steps in the Returns Policy.

Please remember to insure the item to the full cost of the specimen(s) and post to the return address.